A report into an NHS’s crisis helpline in Hartlepool by the national charity MIND has criticised the services on offer. The watchdog, which conducted the research alongside Hartlepool LINk, described some of the actions of the Crisis Resolution Action Team as “unacceptable”.
The criticisms were made following the discovery that one potentially suicidal caller who contacted them on a weekend was asked to call back later. The report quotes the unnamed caller as saying: “Only recently I had to phone the out-of-hours duty team. I was feeling very low, thinking about the children, in the flat on my own and I thought about ending it all.